Legal
Refund & Cancellation Policy
Stafflocal ("we", "us", "our") is operated by AnRk. This Refund Policy explains how refunds, returns and cancellations are handled on the Stafflocal platform at stafflocal.online.
Short version: Stafflocal is a platform that connects customers with local businesses. Refunds for products are handled by the individual business owner. Contact the seller directly for order-related issues.
1. Platform vs. Seller Responsibility
Stafflocal provides the technology platform that allows local businesses to sell products online. We are not the seller of any products listed on the platform. Each shop is independently owned and operated by the registered business owner.
- Stafflocal is not responsible for the quality, description, or delivery of products sold by individual businesses on the platform.
- All refund and return requests must be raised directly with the business/seller whose shop you purchased from.
- Business owners are fully responsible for their own refund and return policies.
2. Order Cancellations
Cancellation of orders placed on a business's Stafflocal shop is subject to that business's own cancellation policy. General guidelines are:
- Orders may be cancelled before the seller marks them as Shipped.
- Once an order is marked as Shipped or Delivered, cancellation may not be possible.
- To cancel an order, contact the business directly using the phone number or WhatsApp shown on their shop page.
3. Refunds for Online Payments (Razorpay)
If you paid online via UPI, debit/credit card or net banking through Razorpay and are eligible for a refund:
- The business owner must initiate the refund from their Razorpay dashboard.
- Once initiated, refunds typically take 5–7 business days to reflect in your account, depending on your bank.
- Stafflocal does not hold, process, or control any payment funds — all payments go directly to the seller via Razorpay.
- Stafflocal cannot issue refunds on behalf of any seller.
4. Refunds for Cash on Delivery (COD)
For orders placed with Cash on Delivery:
- Since no online payment is made, there is no digital refund to process.
- Any disputes regarding COD orders must be settled directly between the customer and the seller.
- If goods are returned, any refund or exchange is at the seller's sole discretion.
5. Damaged or Incorrect Items
If you received a damaged, defective, or incorrect item:
- Contact the business within 48 hours of delivery with photos of the issue.
- The seller will review the claim and decide on a replacement, exchange, or refund at their discretion.
- Stafflocal recommends that sellers resolve such disputes quickly and fairly to maintain customer trust.
Important: Stafflocal is not a party to any transaction between a customer and a seller. We strongly encourage both parties to communicate directly and resolve disputes amicably.
6. Platform Subscription & Registration Fees
Stafflocal is currently free to use for business owners. There are no subscription fees charged by Stafflocal at this time. If we introduce paid plans in the future, a separate refund policy for platform fees will be published.
7. Platform Delivery Charges
For orders using Platform Delivery (₹1/km), the delivery charge is paid to the delivery partner. Refunds of delivery charges are not applicable once a delivery has been assigned and OTP-verified. In the event of a failed or cancelled delivery before dispatch, the charge may be waived at the platform's discretion.
8. How to Raise a Refund Request
- Contact the seller directly via their shop page (WhatsApp/phone number provided).
- If the seller is unresponsive or uncooperative, you may escalate by emailing us at support@stafflocal.online with your order details.
- We will attempt to mediate, but Stafflocal does not guarantee resolution of buyer-seller disputes.
9. Contact Us
For any questions about this Refund Policy or to report a dispute, contact us at support@stafflocal.online. We aim to respond within 2 business days.